Reference

Our legal posture when you open an account

When you create your rajawali99 account and fund it via DANA, OVO, GoPay or QRIS, you're entering a relationship built on clear terms.

Account eligibility depends on local lawData encrypted end-to-endWithdrawals verified before transfer
Explore the Lobby Read FAQ
rajawali99 Our legal posture when you open an account
REACH OUR TEAM

How to contact us about your account

Team online

Chat support

Open the chat widget in the bottom-right corner of the lobby or account page. Our team responds within two hours during operating hours, seven days a week.

Email inquiries

Send account or legal questions to [email protected]. We reply to emails within 24 hours on business days.

Account settings

Review or update your personal details, linked payment methods and contact preferences directly in your account dashboard under Profile.

SECURITY & DATA PRACTICES

How we protect your information and account

Data encryption

All communication between your device and our servers uses AES-256 encryption. Your password is hashed and salted; we never store it in plain text.

Withdrawal verification

When you request a payout, we verify your identity and match the destination bank account to your profile before any transfer leaves our system.

Cookie consent

We use cookies for session management and fraud prevention. You can review and adjust your cookie preferences in your account settings at any time.

Data retention

Account records are kept for seven years after closure for compliance. You can request a copy of your personal data or deletion where local law permits.

Access requests

To download your data, request account changes or dispute a transaction, email [email protected] with your account number and the date range in question.

Third-party sharing

Your account data is shared only with payment processors and our fraud-prevention partner. We never sell personal information to marketers or brokers.

Frequently asked questions about account terms and your rights

Your account remains active unless you request closure. If inactive for 12 months, we may pause non-essential features but retain your balance. Contact support to reactivate or delete your account permanently.

Yes. In your account settings under Profile, you can update your email address. Linked payment methods (DANA, OVO, GoPay, QRIS) can be added or removed anytime. Changes take effect immediately.

We retain account data for seven years after closure for legal compliance and fraud prevention. Withdrawal and deposit records are kept for the same period. You can request deletion where local law permits by emailing support.

Report a disputed transaction within 30 days to [email protected] with the transaction ID. We investigate and respond within seven business days. Refunds are processed to your original payment method.

Account eligibility depends on local law. You must be of legal age where you live. Access to rajawali99 is available where permitted by local regulation. We do not offer accounts to restricted jurisdictions.

Yes. All traffic between your mobile device and our servers is encrypted. Use only the official rajawali99 app or our mobile web version at rajawali99.xyz for maximum security.

Visit the login page and click 'Forgot Password' to reset via email. If you suspect fraud, contact support immediately via chat or email. We freeze accounts during active investigations to protect your balance.

Related Pages

rajawali99 Indonesia Register rajawali99 Login About Us FAQ