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We Protect What Matters to Your Account

Your account details, payment history and personal information are encrypted and handled with strict care at rajawali99.

Account data encryptedPayment info secureNo third-party selling

Explore the Lobby Read FAQ

Information We Gather and Why

rajawali99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open your account at rajawali99, we collect your name, email, phone number and address to verify your identity and comply with local regulations. Your deposit and withdrawal history is recorded to process payments through DANA, OVO, GoPay and QRIS, and to detect fraud. Game

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activity, session logs and device information help us improve performance, prevent abuse and troubleshoot technical issues. We may also collect your preferred language and timezone to personalise the lobby. Where local law permits, we retain account data for the duration of your membership plus a retention
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period for compliance purposes; access and eligibility depend on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Data

We keep multiple channels open so you can ask questions about your privacy, request a copy of your data, update your details or raise concerns. Our support team responds during business hours and can direct you to the right department for data requests.

Team online

Live Chat

Open the chat widget in the lobby or on this site to speak with a privacy-trained agent. Available 24 hours; responses typical within 5–10 minutes during peak times.

Email Support

Send detailed privacy questions to our dedicated support address. We aim to respond within 24 hours and can provide data extracts or handle deletion requests within 14 days.

Account Settings

Update your personal information, email and contact preferences directly in your account dashboard under 'Profile' → 'Privacy Settings' at any time.

SECURITY AND RETENTION

How We Keep Your Data Safe and for How Long

rajawali99 uses industry-standard encryption (TLS 1.3) to secure data in transit and at rest. Access to your account information is restricted to staff who need it for account support, payment processing or…

Data Encryption

All account logins, payment details and personal information are encrypted using TLS 1.3. Your password is hashed and never stored in plain text on our servers.

No Third-Party Sale

We do not sell your name, email, phone or payment info to advertisers, data brokers or external marketers. Your data stays within rajawali99 and trusted processors only.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and detect fraud. You can manage cookie settings in your browser; blocking cookies may affect lobby performance and login.

Data Retention Policy

Account data is kept for the duration of your membership. After closure, transaction and identity records are retained for 7 years to meet compliance and fraud-audit rules.

Your Rights

You can request a copy of your data, correct inaccurate details, or ask for deletion where local law permits. Contact our privacy team to exercise these rights; we respond within 14 business days.

Breach Notification

If unauthorized access to your account or data occurs, we notify you by email and live chat within 48 hours. We also advise the relevant local authority where required by law.

Your Privacy Queries Answered

Below are the questions we hear most often from account holders about how rajawali99 handles their personal data, payment history, device information and account access.

Your account is deactivated immediately, but we retain your identity, deposit and withdrawal records for 7 years to comply with anti-fraud and regulatory requirements. You can request permanent deletion of non-essential data (preferences, device logs) within this period.

We share only the minimum data needed to process your deposit or withdrawal—your name, account number and transaction amount. Payment providers have their own privacy policies; we do not grant them access to your full account history or personal details.

Contact our support team via live chat or email with your account email and full name. We compile your personal info, account history and activity logs into a file and send it to your registered email within 14 days.

Yes. Adjust cookie settings in your browser to block non-essential cookies. Note that blocking all cookies may prevent you from logging in or accessing the live lobby on some devices; we recommend keeping session cookies enabled.

We record your device type (phone, tablet, desktop), operating system, browser version and IP address to verify your account, detect fraud and optimize performance. This data is encrypted and never shared with third parties.

Non-essential data (preferences, session logs, cookies) is deleted within 30 days of account closure. Transaction and identity records are retained for 7 years as required by local law; you can request earlier deletion of non-essential data.

Yes. Each login is encrypted and verified. If we detect unusual activity—a new device, changed location, or suspicious withdrawal request—we send a confirmation email or SMS to your registered number before proceeding with verification.

We Protect What Matters to Your Account

How to Contact Us About Your Data

Live Chat

Email Support

Account Settings

How We Keep Your Data Safe and for How Long

Data Encryption

No Third-Party Sale

Cookies and Tracking

Data Retention Policy

Your Rights

Breach Notification

Your Privacy Queries Answered

01 What happens to my data if I close my account?

02 Does rajawali99 share my information with payment providers like DANA, OVO, GoPay or QRIS?

03 How do I download a copy of my data?

04 Can I opt out of cookies and tracking?

05 What device information do you collect?

06 How long does it take to delete my account data after I close my account?

07 Is my account secure if I log in from different devices?

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