Answers to Terms & Conditions Questions
No. Our terms allow one account per person, device and payment method. Multiple accounts violate our conduct rules and result in account closure without refund. If you need a fresh start, contact support to request account closure first.
Violations—such as using bots, sharing logins, or depositing funds that aren't yours—trigger a warning, account suspension, or permanent closure. We'll email you the reason. Any balance is forfeited. Serious breaches are reported to relevant authorities where required by law.
Withdrawals are processed within 24 hours of approval. Bank transfers via QRIS typically land within 1–2 hours. DANA, OVO and GoPay transfers complete in under 10 minutes. Delays occur only if your bank or wallet is offline; we notify you of hold-ups immediately.
Deposits cannot be reversed once DANA, OVO, GoPay or QRIS confirms the transfer—they're credited instantly to your account balance. Withdrawal requests can be cancelled before our system processes them; contact support within 30 minutes of requesting withdrawal to cancel.
Report the error to support within 24 hours with your transaction ID and payment proof. We review the issue and respond within 14 days. If the charge was unauthorized, provide your payment provider's reference and we'll escalate to them on your behalf.
Go to Account Settings > Security > Close Account, or ask support via chat. We process closures within 2 business days. Any remaining balance is returned to your registered payment method. Closed accounts cannot be reopened; you'd need to register fresh.
Deposit and withdrawal limits depend on your payment method and account history. DANA, OVO, GoPay and QRIS each have their own ceiling set by the provider. Contact support to check your current limits, or view them in your Wallet settings during the deposit step.
